WHAT WE DO
Repair centre
Hut 8 is a MicroBT-certified, fully equipped repair centre servicing tens of thousands of Whatsminers since 2018
Learn more
Keep your fleet running with Hut 8
We bring together many electronic disciplines into a single workshop where we service machines from hundreds of customers a month across North America and Northern Europe. We specialize in:
- In-warranty and out-of-warranty repairs
- Hashboard diagnostics and repairs: ASIC replacement, damage repair, performance testing
- Miner diagnostics and repairs: Whatsminer troubleshooting and firmware upgrades, hardware replacement, support
- Parts sales: power supplies, control boards, cables, transfer boards, fans
Repairs done right
Quick results
We know how important your uptime is, which is why Hut 8’s repair team will respond to all queries within 48 hours and will turn your repairs around within 7 days
Repaired by professionals
Hut 8’s seasoned technicians perform dozens of repairs a week and are laser-focused on quality repairs
100% Transparency
We will conduct a thorough diagnosis and tell you what the problem is, so that you can make a timely, informed decision
Our process
DIAGNOSTICS
We perform diagnostics to ensure there are no surprises up front, allowing you to choose the specific repair services you want. We also scale our repair services, so the more you need, the lower the cost per repair
REPAIRS
We perform all types of work, from PCB-level soldering to customer firmware upgrades. We pride ourselves on the quality of our work and ability to perform even the most challenging repairs
TESTING
Once a repair is complete, it goes through rigorous environmental testing to ensure the equipment performs to the manufacturer’s original specification
WARRANTY REPAIRS
We are here to help guide you through the warranty authorization process. Once your warranty request is approved, simply ship your hardware to our repair centre (address below), and we will return it to you as soon as your machine is up and running
OUT-OF-WARRANTY REPAIRS
Once you fill out our intake form, we will diagnose the hardware and send you an estimate for approval. Once the repairs are complete, we’ll work with you to get your miners back to you as soon as possible so you can resume mining
Contact us
Let’s get started. Please include model names for miners and hashboards (i.e. M30S_VE45, M20S_V30) and where applicable, the power supply unit model (i.e. P222C, P21Dh). We offer a 7-day turn-around time for most repairs.
Email: repairs@hut8mining.com
Phone: +1(403) 977 6275
Telegram: @hut8repaircentre
Address for parts shipment:
Hut 8
3524 Box Springs Rd NW
Medicine Hat, AB
Canadav
T1C 0C8
For repair inquiries please email repairs@hut8mining.com with a list of your repair item(s), serial number(s), and problem description(s). We will respond within 48 hours.
